spectrumoutagemap.net— independent community tracker, not affiliated with Charter Spectrum™.Official support:833-949-0036

Privacy Policy

Short version: we collect the minimum needed to run an outage tracker and we don't sell your data.

This privacy policy explains what information Spectrum Outage Checker (spectrumoutagemap.net) collects, how we use it, and your rights. It is maintained by the site owner and reviewed periodically.

Last updated: 2026-07-19.

Information we collect

  • Outage reports — the city, state, ZIP, service, and optional description you submit. Optional name/handle is treated as public.
  • IP address (hashed) — used only to rate-limit reports and prevent abuse. Raw IPs are not stored.
  • Basic analytics — page views and referrer, aggregated. No cross-site tracking.
  • Cookies & local storage — small identifiers used for session state, dark-mode preference, rate-limit fingerprints, and analytics. You can clear these at any time in your browser.

How we use it

To operate and improve the live outage map, moderate submissions, and understand which pages need improvement. We do not sell personal information.

Third-party services & advertising

Hosting is provided by our platform provider and email (when enabled) is sent through our platform's managed email service.

This site may display advertising served by Google AdSense and other approved partners. Google, as a third-party vendor, uses cookies (including the DoubleClick DART cookie) to serve ads based on prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to this site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting Google Ads Settings, or opt out of some third-party vendors' use of cookies for personalized advertising via aboutads.info. EU/UK/CH visitors: see Your Online Choices.

Children

This site is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children.

CCPA / GDPR

California and EU/UK residents may request access, correction, or deletion of personal data we hold about them. Send requests to privacy@spectrumoutagemap.net and we will respond within 30 days.

Your rights

You can request deletion of any report you submitted by emailing us with enough detail to identify it (approximate submission time + ZIP is usually enough).

Contact

Questions about this policy: privacy@spectrumoutagemap.net.

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