Contact us

The best way to reach the Spectrum Outage Checker editorial team is by email at hello@spectrumoutagemap.net. We respond within two business days.

What we can help with

• Corrections to city, state, or FAQ pages
• Bug reports for the live outage map or report form
• Press and partnership inquiries
• Data-source and methodology questions

What we can't help with

• Spectrum account, billing, or password issues — call 833-949-0036
• Refund or bill-credit requests — these go through Spectrum support
• Restoring your service — we're a tracker, not an ISP

Mailing address

Spectrum Outage Checker · Editorial Team
PO Box submissions are read weekly; the fastest reply channel is always email at hello@spectrumoutagemap.net.

Specialized inboxes

• Corrections & factual disputes — corrections@spectrumoutagemap.net. Include the URL and the specific claim you are challenging; verified errors are corrected within one business day.
• Privacy & data-deletion requests — privacy@spectrumoutagemap.net. See our privacy policy for what we do and don't retain.
• Press & interview requests — press@spectrumoutagemap.net. Please include your outlet, deadline, and the specific angle you are researching.
• Advertising & sponsorship — ads@spectrumoutagemap.net. We accept contextual display advertising only; we do not run affiliate content or sponsored editorial.

Response times

Two business days is our standard response target. Corrections and abuse reports are typically handled the same day. If you have not heard back within a week, resend — legitimate mail sometimes ends up in spam folders on both sides.

Report abuse or spam

Seeing fake outage reports, scripted submissions, or links to phishing pages that impersonate Spectrum? Email abuse@spectrumoutagemap.net with the URL and (if possible) a screenshot. We remove verified abuse the same day and share the pattern with our moderation queue.